西安城墙智选假日酒店（洒金桥美食街店）-住客评论

Guest（Solo traveler） 2025-09-01
Useful if the staff could speak or understand English as Xian gets a lot of foreign tourists.
酒店回复：
Dear guest, thank you for choosing to stay at Holiday Inn Express Xi'an Ancient Town West and sharing your valuable feedback. We take your suggestion regarding English communication very seriously. As an international tourist destination, we recognize that Xi'an requires enhanced multilingual service capabilities. Your comments have been forwarded to the relevant department, and we will strengthen our staff's foreign language training. Your input is crucial to helping us improve our services, and we look forward to providing you with a more seamless stay experience in the future. Best wishes,Steven Lau, General Manager of Holiday Inn Express Xi'an Ancient Town West
Guest（Solo traveler） 2025-07-01
It was an excellent experience. Thanks to Ivy, Shawn and the manager (who I met on the counter when I was checking out) for their support. My suggestion is the management should start in-house lunch and dinner also. But overall five stars to this place. Will come back here when I visit Xi'an next time.
酒店回复：
亲爱的客人您好，感谢您入住西安古城西智选假日酒店，看到您説“很舒服”还打算下次来西安继续入住，我们心里满是欢喜与荣幸！酒店与明城墙对望，靠近地铁1号线，高效出行让旅程更从容。客房延续时尚简约风格，可移动桌板灵活切换办公与休闲，乾湿分离衞浴带来清爽，充足的充电插孔和 USB 接口贴心实用，助您尽享优质睡眠与畅爽沐浴。高速网络全面覆盖，24小时自助便利站满足不时之需，传递简单睿智的体验。感谢您的偏爱，我们会用心守护这份舒适，热切期待您的再次光临！祝您万事如意！西安古城西智选假日酒店总经理 Steven Lau
Guest（Family） 2025-01-01
Overall good value but getting a little tired. Lobby not a comfortable place to wait while family members come down. Immediate local area a bit shabby but a short drive to most places. The park opposite has a big kids play area during the day.
酒店回复：
Dear guest, thank you for sharing your feedback. We appreciate your kind words about our hotel's value. We're sorry that you felt the hotel is showing signs of wear and the lobby isn't comfortable. Our hotel opened in 2019. While we've gained experience, it's true we're not as fresh as before. But with regular maintenance, we've kept our quality. We'll increase maintenance efforts to turn the passage of time into rich experience rather than signs of aging, bringing you better details. Your feedback is valuable. We hope you'll give us another chance and we'll strive to exceed your expectations. Best regards, Steven Lau, General Manager of Holiday Inn Express Xi'an Ancient Town West
Guest（Couple） 2025-01-01
Excellent service from the staff to the impeccable rooms. We would choose it again.
酒店回复：
Dear guest, thank you for staying at our hotel. We are overjoyed to receive your glowing review! Your kind words about our staff's service and the rooms mean the world to us. It's always been our mission to create a comfortable and memorable stay for every guest. Your satisfaction is not only a huge encouragement but also a testament to our continuous efforts. We're eagerly looking forward to your next visit. If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know. Best regards, Steven Lau, General Manager of Holiday Inn Express Xi'an Ancient Town West
Guest（Solo traveler） 2025-01-01
This was my first time in China, and i was absolutely impressed . I got a clean and tidy room, with modern design, toilet which i could normally use, hot water which was kinda like blessing. Even if it was not very long, i quite saw a lot of things. The location was also good i could just walk around and not be afraid of anything, which is very important for solo travelers, especially if they are girls. The staff was great, they are very kind, friendly and supportive. The front desk agent, Dany, was very pleasant and tried to help me even with my bad chinese. As such, i would like to tell you that it was one of the most outstanding experiences I had in china and that I will certainly return here one day. Thank you
酒店回复：
Dear guest, thank you so much for choosing our hotel and sharing your wonderful experience with us! We're overjoyed to hear that your first trip to China was made even more memorable because of your stay at our hotel. We always strive to provide clean, comfortable rooms with modern facilities, and it's great to know that you were satisfied with them. Our team, including Dany at the front desk, is dedicated to offering friendly and helpful service to every guest, regardless of language barriers. We're truly honored that you consider your stay here one of the most outstanding experiences in China. Best regards! Steven Lau, General Manager of Holiday Inn Express Xi'an Ancient Town Westn Ancient City West
Guest（Family） 2024-09-01
I went there with my family and we booked two rooms in a rush through a third party app. The hotel staff were super friendly and helpful when i requested to make a modification on our current booking. The rooms were clean and tidy. highly recommended if you are visiting Xi'an.
酒店回复：
Dear Guest, Thank you very much for choosing our hotel. We are truly delighted and grateful to receive your wonderful praise about our hotel.Cleanliness and tidiness are aspects that our team places great emphasis on. We always strictly adhere to hygiene standards to ensure that every room is clean and tidy, providing you with a warm and comfortable accommodation environment. Our employees have undergone professional training and management. From check-in procedures to check-out and checkout, our staff will pay full attention to your needs and feedback, ensuring that you can enjoy attentive and thoughtful service. We look forward to welcoming you back in the future and continuing to provide you with an exceptional experience. Good luck with all your wishes! Steven Lau, General Manager of Holiday Inn Express Xi'an Ancient Town West
Guest（Family） 2024-09-01
What an amazing experience! We stayed at this hotel during our visit to Xi'an. We found the rooms were tidy and clean. The staff Xiao Xiang and Ivy were exceptionally hospitable and helpful. We really enjoyed our stay!
酒店回复：
Dear Guest, Thank you very much for choosing our hotel. We are truly delighted and grateful to receive your wonderful praise about our hotel.Cleanliness and tidiness are aspects that our team places great emphasis on. We always strictly adhere to hygiene standards to ensure that every room is clean and tidy, providing you with a warm and comfortable accommodation environment. Our employees have undergone professional training and management. From check-in procedures to check-out and checkout, our staff will pay full attention to your needs and feedback, ensuring that you can enjoy attentive and thoughtful service. We look forward to welcoming you back in the future and continuing to provide you with an exceptional experience. Good luck with all your wishes! Steven Lau, General Manager of Holiday Inn Express Xi'an Ancient Town West
Guest（Family） 2024-02-01
The room had some black marks on the wall but only in one or two places. The desk team were helpful and were happy to give water and coffee when we asked for it. Breakfast had good choices such as toast and croissants, hot dishes of vegetables, and plenty of drinks such as tea, coffee, juices, and soy milk. It’s located about 10 minutes away from two metro stations and two gates to the old city.
酒店回复：
Thank you for staying at Holiday Inn Express Xi'an Gucheng West, and we regret that we were unable to bring you a satisfactory accommodation experience. First of all, thank you very much for your affirmation of our service, do service, in the smallest place to see the heart, we always observe carefully, keep a keen sense of touch to respond to the needs of guests, in your most need for the moment to create a perfect experience beyond your expectations. The black marks on the wall will be repaired as soon as possible, thank you for your feedback. Wake up in the morning, the nutritious and healthy Smart Breakfast has been prepared for you, including pasta, congee, bread, eggs, seasonal fruit and vegetable salad, seasonal dishes and Smart Freshly Brewed Coffee, etc., which will help you to start a new day with full of vitality. Thank you very much for your choice, and look forward to your next stay, I believe you will have a more perfect experience, I wish you a happy life, Sincerely,IHG Social Listening Team.
会员4525（商务出差） 2022-04-30
房间干净整洁，床品和枕头很舒服
酒店回复：
亲爱的宾客，感谢您的入住并为小智留下点评。作为洲际旗下的智选品牌酒店，小智注重为商旅宾客打造舒适便捷的居住体验。酒店装潢极致简约，现代风格更为赏心悦目，各项设施严格按照品牌标准进行配备，甄选配套设施，尤其注重寝具的选择，选购国际知名品牌的床垫，搭配软硬双枕、羽绒被、棉织品，再加上安静舒适的客房环境，细心呵护您的睡眠，希望能够为舟车劳顿的宾客带来轻松的休憩场所。欢迎您随时再来，祝您生活愉快！智选假日宾客关怀团队
会员7874（情侣） 2022-04-29
有停车场，在酒店旁边，比较方便，市中心交通便利1，服务员比较热情，早餐体验不错11，中西餐都有，下次还会选择的一家酒店
酒店回复：
亲爱的客人您好，您每一次的选择是我们的无尚荣幸，您对我们始终如一的支持让我们倍感欣喜。酒店地处玉祥门地铁口出行非常便利的呢，并有充足免费的停车位，出酒店大门就是环城公园，距离西安特色小吃回民街约1.5公里、钟鼓楼约2.0公里。我们的房间温馨舒适，免费的高速网络链接、咖啡茶饮以及床头插座等便利客房设施一应俱全，为客人带来家一般的舒适和便捷；舒适的羽绒床品、软硬双枕，以及一处安静的憩息之地，周全体贴，只为给您带来一夜安眠。清晨，在整洁有序的餐厅内，餐品摆满了自助餐台，挑选几样您喜欢的，坐在这宽敞明亮的餐厅里尽享这惬意的新一天。欢迎下次再来哦，祝您阖家幸福！智选假日宾客关怀团队

西安城墙智选假日酒店（洒金桥美食街店）

客户评价 由实住客人提供的真实点评

Guest（Solo traveler） 2025-09-01

Guest（Solo traveler） 2025-07-01

Guest（Family） 2025-01-01

Guest（Couple） 2025-01-01

Guest（Solo traveler） 2025-01-01

Guest（Family） 2024-09-01

Guest（Family） 2024-09-01

Guest（Family） 2024-02-01

会员4525（商务出差） 2022-04-30

会员7874（情侣） 2022-04-29

客户评价由实住客人提供的真实点评